For product availability and order status or to place an order by phone.


Our customer service is available from 8:00am – 5:00pm  Eastern Time Monday through Friday unless otherwise specified.

Email: orders@lowvoltageproduct.com

 Low Voltage Products is now a Van-Tech, Inc. Company

Phone 727-216-8786

Holiday Schedule:

Thanksgiving:

We will be closed Thursday 11/28/2019 and Friday 11/29/2019 for the Thanksgiving Holiday.

Christmas:

We will be closed Monday December 23rd Tuesday December 24th and Wednesday December 25th for the Christmas Holiday.

New Years:

We will be closed Tuesday December 31st 2019 and Wednesday January 1st 2020



Pricing and Availability Policy

LowVoltageProduct.com reserves the right to cancel any order at any time with or without notice. 

Price and availability may change at any time without notice. We do offer over 16,000 products on our website, and occasionally a product will be discontinued before we've had a chance to remove that product from our site. 

Not all products on our website are in stock, many have to be order from the factory.
Many products by Altronix, Safety Technologies (STI), Bogen, Axis, and Mier Products (formerly BW) are made to order and may take 10 to 15 business days to ship*.

If you need a product by a specific date for installation please contact our customer service department at Orders@LowVoltageProduct.com and we will do the research and let you know approximately when it will ship*. 

Our products are uploaded to the website electronically and reviewed by our staff, we are not responsible for mistakes made from vendor uploads. 

In extremely rare occasions, if you purchase a product from LowVoltageProduct.com and it comes in below our cost, or has a replacement part that is a higher price, we will give you two options and your order will be placed on hold as we contact you with the following options:

Option 1: We can cancel and refund your order and you can re-order the product from us at the new price if you choose.

Option 2: We can send you a link for the difference in price, this allows you to keep the original order you placed and once payment is received the hold on the order is removed. 

We DO NOT store credit card information on LowVoltageProduct.com so we cannot increase the amount of the purchase. If you want us to store your credit card information you will have to contact our customer service department by phone. (Please DO NOT E-Mail your credit card information to us, it is not secure). All credit cards we have on file are kept in a fire proof safe. The credit cards we have on file are typically for customers that will call or E-Mail us from the job site and have us place the order for them. 


*Please note, this is an estimated ship date, and subject to change as per the factory. 
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