Product Warranty

 We want all our customers to be 100% satisfied with our store and service. 

TO REQUEST A RMA# FOR CREDIT OF A PURCHASE FROM LOWVOLTAGEPRODUCT.COM JUST SEND YOUR INFORMATION TO ORDERS@LOWVOLTAGEPRODUCT.COM.

The product warranty is provided by the manufacturer.  Every manufacturer is different. Most have a short period of time for credit to allow for items that arrived defective.  After that period of time passes defective equipment will need to be returned to LOWVOLTAGEPRODUCT.COM for repair up until the end of the warranty. Damage due to customer error may be subject to additional charges.  The customer is responsible for shipping charges to and from the manufacturers' repair center.  Please contact us at  ORDERS@LOWVOLTAGEPRODUCT.COM for specific pair/replacement information. The manufacturers' website can also be helpful. 

Delivery Damage

Visible damage to the packaging of an item should be thoroughly inspected before accepting the delivery, and must be noted on freight delivery form.  All accepted boxes should be opened and inspected within 24 hours from receipt of delivery.  Any damage to products must be reported to the freight carrier within 24 hours of delivery.  Items must remain in their original packaging and include all packing material, broken pieces, etc.

Return Policy - click here

CUSTOMER SERVICE:  ORDERS@LOWVOLTAGEPRODUCT.COM

 

Pricing and Availability Policy

LowVoltageProduct.com reserves the right to cancel any order at any time with or without notice. 

Price and availability may change at any time without notice. We do offer over 16,000 products on our website, and occasionally a product will be discontinued before we've had a chance to remove that product from our site. 

Not all products on our website are in stock, many have to be order from the factory.
Many products by Altronix, Safety Technologies (STI), Bogen, Axis, and Mier Products (formerly BW) are made to order and may take 10 to 15 business days to ship*.


If you need a product by a specific date for installation please contact our customer service department at 
Orders@LowVoltageProduct.com and we will do the research and let you know approximately when it will ship*. 


Shipping Address:  

LowVoltageProduct
10800 76th Ct N
 Largo, FL 33777


Disclaimer:

1. All returns of wire cages are subject to a 25% restocking fee. Before purchasing one of these items, double check the measurements, we can not waive this fee. 


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